Frequently Asked Questions (FAQ)

General Questions

1. What is Learn.AZImpactforGood.org?

Learn.AZImpactforGood.org is an online learning platform offering OnDemand videos fostering growth and knowledge in the nonprofit sector. It is a resource for organizations and individuals looking to improve their impact in their communities.

2. Who can use Learn.AZImpactforGood.org?

Both members and non-members of AZ Impact for Good can use the platform. Members receive free access and special discounts for signature program, while non-members can still access many of the educational offerings starting at $25.

3. How do I sign up for Learn.AZImpactforGood.org?

Our platform uses single sign on technology from your AZ Impact for Good member portal. On learn.azimpactforgood.org, enter your User Name and Password and click Log In. If you have already logged in to your member portal, you may not need to log in again.

For Members

4. What benefits do members receive on Learn.AZImpactforGood.org?

As a member, you receive:

• Free access to courses, events and webinars.
• Priority registration for live events and webinars.
• Access to members-only content, including advanced learning materials and templates..

5. How can I become a member?

If you’re currently a non-member but want to join AZ Impact for Good, visit the "Membership Benefits"" section for more details and apply for membership.

6. Can members access all courses for free?

All on-demand courses and signature programs are free for members. Members also enjoy significant discounts on other association courses, and some content is exclusive for members.

For Non-Members

7. Can non-members access content on Learn.AZImpactforGood.org?

Yes, non-members can access many courses, webinars, and resources, but some advanced or exclusive content is reserved for members. Non-members may need to pay a higher fee for premium content.

8. How do I register for a course as a non-member?

To register for a course, browse the catalog, select the course you want, and follow the prompts to complete the registration. Non-members will see pricing options at checkout.

Course and Webinar Access

9. How do I enroll in a course or webinar?

Log in to your account, browse the available courses, and select the one you're interested in. Click "Enroll" and follow the instructions. Members may see different pricing or free access, while non-members will see payment options.

10. Can I retake courses?

Yes, once you enroll in a course, it will remain in your dashboard for future access. Both members and non-members can revisit courses.

Technical Questions

11. What browsers are supported by Learn.AZImpactforGood.org?

The platform supports the latest versions of Chrome, Firefox, Safari, and Edge. Ensure that you are using the most updated version for optimal performance.

12. What should I do if I forget my password?

Click the "Forgot Password" link on the login page and follow the instructions to reset your password via your email.

13. Is Learn.AZImpactforGood.org mobile-friendly?

Yes, the platform is accessible via mobile browsers, allowing you to take courses and participate in webinars from your smartphone or tablet.

14. What do I do if I experience technical issues during a course?

If you encounter technical problems, try refreshing your browser or switching to a different device. If the issue persists, contact our team via email at learn@azimpactforgood.org

Payments and Billing

15. How do I pay for courses as a non-member?

Non-members can pay for courses via credit card or other payment options provided at checkout. Once the payment is processed, you'll receive immediate access to the course.

16. Are there refunds available for paid courses?

Refunds may be available depending on the course and timing. Please review the refund policy on the course registration page or contact customer support for more information.

17. Can I get a receipt for my course payment?

Yes, after making a payment, you will receive an email with the receipt. You can also download receipts from your account dashboard.

Support and Contact Information

26. Where can I find tutorials or user guides for Learn.AZImpactforGood.org?

User guides and video tutorials are available in the “Help” or “Resources” section of the platform. These resources will guide you through registration, course navigation, and other common tasks.

27. How can I contact customer support?

 Email us at learn@azimpactforgood.org. Our support team is available during business hours to assist with any inquiries.

28. What should I do if I encounter issues with billing?

If you have questions about billing or payment issues contact our support department at learn@azimpactforgood.org.

If you have any further questions, don’t hesitate to contact us at learn@azimpactforgood.org.